Q. Do you resize rings?

A. Most rings can be sized at a small additional cost. Please email or call and talk to one of our team and we will be pleased to help.

Q. Can I have my jewellery engraved?

A. Yes, Please call or email with your engraving requirements and we will reply with a quote.

Q. Can I have a special design made?

A. We at QUEENS JEWELLERS are always looking for a new challenge, and Yes we do a bespoke service. Please email with your enquiry we will contact you with quotes etc.

Q. What if I am not happy with my purchase?

A. We have a 7 day money back guarantee, and we are happy to refund or exchange. Please read our refund policy on DELIVERY AND RETURNS.

Q. What happens if a product is out of stock?

A. On the occasion that a product is out of stock, then we will notify the customer and advise them of the next available delivery date, giving you the option either to choose an alternative, wait until it comes back in stock or cancel the order.